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Overview | Apple's first foldable screen phone's screen crac
San Francisco, October 28 (Xinhua) -- Overview | Apple's first foldable screen phone's screen cracking issue attracts attention
Xinhua News Agency reporter Wu Xiaoling
After Apple's first foldable screen phone, iPhone Duo, was officially launched on the 23rd of this month, some consumers reported problems such as cracking and bright lines along the folding area of the phone's inner screen, which has raised concerns about the reliability of the product. Apple acknowledged in a statement provided to Xinhua News Agency reporters that a small number of devices have internal screen issues, but did not disclose the cause of the malfunction or the number of affected devices.
According to Bloomberg and multiple technology media reports, some consumers feel abnormal hinge resistance or hear cracking sounds when unfolding their phones, followed by cracks in the central folding area of the inner screen, and some devices have display abnormalities such as bright lines and white spots. The relevant complaints involve markets such as the United States, Australia, and India, and reports have also appeared in Canada and China. There is currently no complete global fault statistics available.
Bloomberg reported that multiple consumer complaints have been independently verified, and these consumers have provided photos of device damage or records of communication with Apple's after-sales service. Among them, a consumer in Texas, USA, reported that cracks appeared on the screen about 30 hours after purchasing the device. A consumer in Chennai, India, reported feeling an unusually tight hinge when unfolding their phone, followed by damage to the screen.
An Australian consumer reported on social media that after using their phone for about 6 hours and unfolding it less than 20 times, the inner screen cracked along the hinge position and was subsequently replaced at an Apple retail store.
The American technology media "Apple Insider" website contacted the technical support departments of 20 Apple retail stores in the United States and learned about four cases of iPhone Duo internal screen failures, all of which have been replaced. The website also pointed out that it does not have data on Apple's online after-sales channels outside of these stores, and the relevant figures cannot reflect the global scale of malfunctions.
On the 26th, Apple issued a statement stating that it has noticed a small number of iPhone Duo devices having internal screen issues. Users who encounter display screen problems should contact AppleCare to arrange for a replacement.
According to the US technology media "Critical Point" website, an Apple spokesperson stated that most iPhone Duo devices do not experience this issue, and defective devices typically show faults shortly after starting to use.
In a report released on the 25th, the electronic product disassembly agency Aifeikesite suggested that the problem may be related to the mechanical structure inside the folding hinge.
The analysis by the organization suggests that when the mobile phone is folded, the central support rod of the hinge fails to move down enough to avoid the screen, resulting in the bent screen pressing against the support rod and causing local stress concentration. However, this is still a technical speculation and has not yet been confirmed by Apple.
Ben Wood, Chief Analyst at CCS Insights, a market research firm, stated that there is no evidence to suggest that the device has broader quality issues, and caution should be exercised regarding this screen malfunction.
This malfunction has also sparked discussions about the maturity of foldable screen mobile phone technology from the outside world. Unlike traditional straight phones, foldable screen devices require flexible display panels, hinges, and support structures to maintain precise fit during repeated opening and closing processes, making their mechanical structure and manufacturing process more complex.
The starting price of iPhone Duo in the US market is $1999. At the beginning of its launch, the product experienced supply shortages in some regions.
Analysts believe that as Apple's first foldable screen phone, the early troubleshooting of the iPhone Duo is not only related to consumers' confidence in the new product, but also an important aspect of observing the reliability of Apple's foldable screen technology and after-sales service capabilities.
As of now, Apple has not disclosed the total number and failure rate of affected devices worldwide, nor has it disclosed the specific reasons for the failures or whether adjustments to product design or manufacturing processes are needed.
(Editor in charge: Zhu Xiaohang)
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